Travel Insurance

Often here at Milne Alexander we’ve been asked to provide options for Leisure Travel insurance and now we can help! With easy access to buy online through AIG (previously Chartis) means that our personal clients can be protected. Insurance products and services are provided by American Home Assurance Company, ABN 67 007 483 267, AFSL 230903, trading as AIG Australia).

This policy is suitable for all types of travellers from people who travel all the time, abroad or domestic and can support  people aged over 70 years old.

If you are an Australian permanent resident and are undertaking travel to an overseas destination, or travelling within Australia including Lord Howe Island, Cocos Island, Christmas Island, and intend to return to your home in Australia upon completion of your Trip, You will be eligible to apply for cover under a AIG Insurance policy applicable for your travel destination.

Not only does the policy cover all the standard inclusions like medical, lost luggage and cancellations, but it also provides added benefits including:

  • Special events and missed connections. If something beyond your control happens and you need to make alternative arrangements to get to a special event, these arrangemens are covered.
  • Reimbursement of travel agent fees and frequent flyer points from cancellations.
  • Sporting equipment cover (e.g. ski hire, golfclubs) if luggage is delayed or lost.
  • Home help if hospitalised overseas. Keep things running at home while you're laid up.
  • Loss of income cover, up to $400 per week for 13 weeks.

Pleaes note the above benefits are subject to some limitations.

To obtain a Quotation or to Purchase a AIG Travel Insurance Policy please click here. You can pay online by VISA, MasterCard, American Express or Diners Club Card.

Frequently Asked Questions
One question a number of our clients ask is 'Are adventure activities covered?' - Most amateur sporting and adventure activities are covered at no extra cost on ALL plans. Activities covered include snow skiing, bungee jumping, para-sailing, water skiing, white water rafting, trekking, cycling and hot air ballooning.

We are also asked  'What do we do and what assistance is provided in the case of an emergency?'

AIG Travel Insurance provides emergency response service which is provided by Travel Guard™.

Travel Guard™ is a service which is available 24 hours every day to help you and your family during a travel emergency with their dedicated and caring team of professional doctors, nurses, multilingual coordinators, travel and aviation specialists.

In the event of a medical emergency, Travel Guard™ will be on the line to assist you, organise the treatment you need, keep the relevant people informed and monitor your progress until you are well and home again.

Travel Guard™ has access to worldwide assistance centre services including:

✈ Doctor and hospital referrals and appointments

✈ Emergency evacuations and repatriations

✈ Comprehensive case monitoring

✈ Translation/interpreter services in over 70 lanuguages

✈ Assistance with lost luggage

✈ Credit card replacement services

✈ Help with other problems that may arise while you and your family are away from home.

For more details on FAQs click here.

For detailed information about the benefits, exclusions, the circumstances under which the benefits are provided and the process of making a claim please read the Product Disclosure Statement and Policy Wording for Annual, International and Domestic Travel click here.

* The AIG website www.aig.com.au provides policy benefit information, online claims information, FAQ’s, Medical Condition information, PDS’s Country Exclusions and much more.  You can check the website or contact Milne Alexander if you are not you are not sure.

Travel Warnings The Australian Department of Foreign Affairs and Trade (DFAT) provide an update on Travel Warnings for particular destinations, with respect to either Political Unrest or Natural Disasters. DFAT website ww.dfat.gov.au

You should consider:

Most policies may not respond if there is travel when Travel Warnings have been issued for particular destinations, with respect to either Political Unrest or Natural Disasters and your policy may not respond to a claim for Cancellation /Curtailment & Additional Expenses or Political & Natural Disaster Evacuation.

This will depend on the actual circumstances whether an event was foreseeable or not ( ie. due to current information available in the media and on the DFAT website and the level of the DFAT Travel
Warning).

  • Level 5 DFAT Warning = Do Not Travel
  • Level 4 DFAT Warning = Reconsider  Your Need to Travel

Travel Advice You may also like to check out http://smartraveller.gov.au/ smartraveller.go.au website they offer the following services.  Smartraveller  provides up-to-date information about the risks you might face overseas, helping you to make well-informed decisions about whether, when and where to travel.

Travel Tips See Smartraveller's most important Top 10 Travel Tips.

Travel Checklist Smartraveller have access to printable international travel checklist to help guide your travel preparations. The checklist covers all three phases of your travel: before you go, while you're away and coming home.

Should you have any questions in relation to your Travel Insurance needs please contact Milne Alexander on 02 9279 4399 or email us.